Support When Needed
Support is available from 9 to 5 Pacific time to all customers and trial users. There is no extra charge for tech suppport.
MedRez.net tech support is quite simply outstanding! They are responsive, accountable and extraordinary in their efforts to make MedRez.net the most efficient, capable resident scheduling software available. ”
Help and Guidance Are Built Into the Program
Never feel like you don't know what to do next. The program gives you helpful hints so you can get going quickly and be done making schedules.
The best place to get help is directly in the program where you are working, right next to the thing that is causing you to ask questions.
That is why you will find ? throughout the program. Hover over it to reveal an explanation of what the thing is, what it changes, and how to use it.
Schedule Maker's Guide
When the popup explanations are not enough, the Schedule Maker's Guide is there to give you a more complete picture.
The information contained in the Guide is a compilation of all that we have learned while helping chief residents and others use our software. It's like having the developer of the MedRez.net Scheduling Tool coaching you as you work on your schedules.
To make things even better, the Guide is generously illustrated, easy to read, and is printable.
The Schedule Maker's Guide is publicly readable. Feel free to read it here.
